Frequently Asked Questions

I am so excited that you asked! At The Hair Alchemist, I am always welcoming new clients.

As a one-woman show, I am not able to take care of new or existing guests by phone to the standard at which I set for your salon experience at The Hair Alchemist. To serve you as best as possible, you are able own appointments online 24/7 whether you are a new or existing client. Beyond that, I’ve tried my best to cover the most common inquiries here in the FAQ. If you don’t see your question answered here, don't hesitate to email me (mailto:tasha@hairalchemist.ca)anytime.

Purchasing product will always be easiest and most convenient for you at your scheduled appointment! If you'd like to pick up products outside of a scheduled appointment, shoot me an email (mailto:john@example.com)and we can arrange a pick up day and time for you.

My number one priority is you having hair that you absolutely love. In order to do that, I like to get the whole picture of your preferences, goals, and hair history. By you filling in a Digital Consultation Form, I get to make sure that you are booked for the correct service and for the correct length of time. It also ensures that when we consult in person, we focus on the things that really matter to you so we can make the most out of the time you've committed to a salon visit.

I try my best to get back to all emails within 24 business hours Monday to Friday. If it's been longer than that, definitely check your spam folder because my emails do often end up there. If you check there and still no reply, please don't hesitate to reach out again as technology can be quite fickle. Regarding your Welcome Package, the link is shared with you automatically after you've completed the Digital Consultation. In the event that something goes wrong, or you misplace it, you can access the Welcome Package here. (https://www.hairalchemist.ca/_files/ugd/41ee4c_1ce8bd2e68764b25994a196ed1bf78af.pdf)